NICE Uptivity Call Recording
Discover the power of feature rich, adaptable call recording software

NICE Uptivity Call Recording evolves with your business. Our flexible call recording system is configurable to your unique specifications – so you can record what you need, when you need it.


Powerful to get the job done right
Call recording is just one part of the comprehensive NICE Uptivity Discover Suite designed to improve your contact center’s operational performance. As an extensive, feature-rich solution, call recording provides the flexibility, efficiency and strength to handle all of your recording needs.

Key features

  • Priority-based scheduling enables you to customize call recording schedules based on user-defined variables and priority rankings to ensure that high priority calls are not missed.
  • Priority-based archiving enables you to decide which call recordings are stored short-term and which are archived indefinitely
  • Synchronized desktop recording enables you to play back call and screen recording simultaneously to identify workflow issues and improve customer satisfaction
  • Optional compliance recording bundle helps maintain PCI compliance
  • Unlimited playback licenses are included
  • You can block call recording on specific call profiles or create custom recording rules based on call direction, ANI, DNIS, VDN and more.


Flexible to meet your unique needs
Call recording promotes quality monitoring, process compliance, dispute resolution and agent coaching and training. And, that is just the beginning. The suite’s modular design enables the solution to expand with your needs – extended functionality is easily added on a timeline that makes sense for your business. You call the shots, we provide the solution.

Type / Rate
70GB
REV
4.7GB
DVD
80GB
HDD
250GB
HDD
Uncompressed (Listen)
2,290
154
2,625
8,203
ADPCM 32Kb/s (Listen)
4,580
308
5,250
16,406
ADPCM 24Kb/s (Listen)
6,100
411
7,000
21,875
GSM 13Kb/s (Listen)
11,000
748
12,727
39,773
Fast GSM 13Kb/s (Listen)
11,000
748
12,727
39,773
True Speech 8.5Kb/s (Listen)
17,300
1,161
19,765
61,765
Speex 8Kb/s
18,300
1,234
21,000
65,625
Speex 8.95Kb/s
24,700
1,695
28,235
88,235
Speex 3.95Kb/s
37,200
2,499
42,532
132,911
Speex 2.15Kb/s
68,300
4,591
78,140
244,186


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Voice Recording Solutions

TAGS

NICE Systems, Uptivity, call recording , NICE INFORM, voice recording , communication recording , screen recording , optimized solutions , quality recording , speech analytics ,workforce optimization , call logging , voice logging. Eventide, Red Box, RevCord

Tags


NICE Perform, call recording , voice recording , communication recording , screen recording , optimized solutions ,speech analytics , NICE, workforce optimization , call logging , voice logging, Cybertech, quality recording

Playback

• Replay over the LAN/internet via web browser
• Real-time monitor
• Last call Replay
• Variable speed replay
• Loop playback replay of call sections
• Add remarks to call playback
• Easy navigation through calls
• Replay directly from archiving media

Encryption

• Rijndael 256 bit audio encryption
• MD5 Fingerprinting

Scalability

• Mixed analogue / digital / trunk / VoIP recording
(from 4 channels and upwards)
• Max. 64 input channels (Myracle)
• Unlimited input channels (Pro)
• Limited only by number of available PCI slots
on server and system performance
• Recorder systems can be clustered to
extend limits
• Number of channels can be extended by adding
an extra card or additional recorder chassis

User Admin

• All user administration is web based
• Remote maintenance possible
• Extensive rights can be defined for users
• Users can be assigned to groups
• Templates to easily set up and apply rights to users

CDR & CTI,
Integrations

• CDR or CTI integrations for 3rd party data
• MS-Windows API and SDK for software developments

Audio
Interfaces

• Trunk recording

- ISDN E1
- ISDN T1
- CAS

- E1/T1 PRI
- PCM30 / PCM32
- DPNSS / QSIG


• Extension recording

- Analogue
- Proprietary digital extensions

- VoIP
- SIP


• Audio and D-channels support for all major PBX

Digital Parallel
- Alcatel OmniPCX
- Ascom Ascotel
- Aspect
- Avaya
- Bosch Integral
- DMS-100 (BRI)
- Ericsson
- Fujitsu Coral
- Goldstar
- Intertel Axxess
- ISDN2 ETSI/1TR6
- LG Starex-VSP
- Nitsuko DX2E
- Nortel
- Panasonic KX-TD
- Philips/NEC

- Realitis DX 4-wire
- Rockwell
- Spectrum
- Selta
- Siemens
- Tadicom Coral
- Toshiba Strata
Digital Serial
- Avaya Index (SDX)
- Mitel X200/SX2000
VoIP
- Alcatel
- Avaya IP office
- Cisco
- Mitel
- Nortel
- Siemens


• Active VoIP recording

- Avaya AES
- Nortel MLS

- Mitel Secure Connector


For details see connectivity > data sheets.

Certifications

The CyberTech Recording solutions are certified by Avaya, Cisco, Nortel, EADS, Motorola, Orange Business Services (Etrali), Speakerbus, EMC and others.

Languages

The Software can be installed with 2 languages out of the 9 available languages:
• English
• French
• German
• Spanish
• Portuguese
• Italian
• Dutch
• Simplified Chinese
• Traditional Chinese
Other languages can be added.


The Stephen Campbell Associates voice recording systems are reliable and future-proofed call recording solutions ideal for any size enterprise to capture, store, retrieve and play back voice, radio and data communications.