Maximum Protection
At Stephen Campbell Associates, we know your communications are a critical business asset, and maintaining maximum uptime and availability is the highest priority. To keep your business operations and processes running smoothly, we can provide remote monitoring to detect system failures and performance issues before they have a chance to affect your business and users. In addition to fault management and escalation from our professionally staffed service center, we can provide managed services for your solution, as well as ongoing operations support for systems protected by the Maximum Protection plan.

 Our Maximum Protection offerings include:


  • Application/Server Monitoring – Monitoring of server components such as hardware and operating systems, and ensures availability and performance of communication recording solutions

  • Monitoring + Maintenance – Our engineers monitor your maintenance-protected recording solution and escalate any critical alarms to our service center for troubleshooting and resolution

  • Management – In addition to monitoring and immediate support for critical alarms, we assign a dedicated engineer to provide remote and on-site management support for your monitored and maintenance-protected recording solution

TAGS

NICE Systems, Uptivity, call recording , NICE INFORM, voice recording , communication recording , screen recording , optimized solutions , quality recording , speech analytics ,workforce optimization , call logging , voice logging. Eventide, Red Box

Support / Contact Us

Contact Us

Mailing Address
4807 Rockside Road, Suite 400 
Independence OH 44131

Toll Free              (800) 768-8655

Main                     (216) 292-7121
Fax-Toll Free      (800) 768-8655